Ordering methods Enter your order using our convenient secure online order system or call our toll free line at (888) 776-7629 Email your order to order@supplementdirect.com with your name, shipping address, billing address, credit card number, exp date telephone number, product you would like and how many. and we'll e-mail you your total.
Payment Methods We accept Visa and MasterCard as well as personal checks and money orders. Checks are deposited the day we receive them and are shipped in 5-10 business days depending on when they clear the bank. Money Orders (must be US Money order) are shipped the day they are received. If you are sending a check or money order call 888-776-7629 or e-mail orders@supplementdirect to verify the total with shipping first. Send Your Check or Money Order to the Following Address:
Supplement Direct
6000 S EASTERN 14G
LAS VEGAS, NV 89119
Shipping Methods We have researched many shipping methods and have chosen the absolute best for our customers get your order to you ASAP and to keep costs to a minimum! We also try to give you as much choice as possible.
Available USA Shipping Methods:
"We researve the right to change shipping carriers to provide you the best service. We have found that there are times when another shipping method will result in your package being delivered in a more timely fashion or the cost to ship by the carrier chosen is much more than quoted on the site as can happen due to address verification issues with our carriers. It is for these reasons that we reserve the right to change the shipping method chosen". Many times you will see a reduction in shipping costs, but never an increase.
USPS
Surface Mail is the least expensive way to ship through USPS and is often chosen for economical reasons. If your on the west cost and your order is light this is almost always the least expensive method. This method is not guaranteed and delivery times can vary.
Priority Mail is 2-3 Days: This service is not guaranteed, but we have found it be extremely reliable 99.9% of the time. They also deliver on Saturdays! Delivery Confirmation is available on these packages. USPS also delivers to APO/FPO addresses, PO Boxes and many places that other carriers can not reach.
UPS Ground: This service is very reliable, has full tracking information, and is cheaper when the items are very heavy. Depending on your location, this service will take 1-5 business days, not including weekends and holidays. All orders are shipped UPS Ground Service and calculated based on the total weight of the package and your zone in relation to our shipping warehouse (central California) unless you choose otherwise.
We also offer 2 day and Next Day overnight if you so choose. 2 Day and 1 Day service must be received by 10:00 A.M. PST in order to ship the same day considering that the item is in stock.
Store Pick-Up: Is intended for local orders that customer place online and want to pick-up at our store locations (Santa Maria, San Luis Obispo, Visalia) rather than have delivered. Once the order is placed and paid for you will be notified by either e-mail/telephone or both that your order is ready for pickup. Please do not be upset if you show up prior to being notified and your order is not ready.in its intirety. We stock about 10% of the over 30,000 items we offer so it may take a day or two to get your order completed and ready for pickup if you have many items especially it they are not commonly sold items.
NOTE: If you create your account with an incorrect address and we are charged due to that mistake or you call and change the address with the carrier to a more desirable location and we are charged for that correction we will charge your account the amount of those fees plus 5% to cover credit card fees and accounting.
International Orders We are not currently accepting internationlal order due to the inability to verify delivery and credit card end users.
Damages Merchandise damaged during shipping must be reported to Supplement Direct within 72 hours of receipt. We will contact the carrier for a visual inspection of the merchandise and box. Once communication with UPS has determined that the packege has been damaged we will re-ship you the products that are damaged. We understand the inconvenience this can cause and we truely do wish they did not occur, but they do and we will deal with them on a case by case basis in an effort to best provide the highest quality service in. We in no way want to inconvenience you, but please understand it is for everyones benefit that we do diligence on damaged shipments.
RETURNS We Guarantee your satisfaction 100%. I you have an issue with any product purchased from us contact us with your order number and the issue and we'll be happy to take care of any issue promptly. We use comon sense and fairness in all issues involving returns. If the roblem was ours we pay all cost to rectify. If the issue was due to something at the customer end we take that into account work with you to com to a fair resolution. Example: you provided an incorrect address and item comes back to us. We would have to charge you again for shipping and re-ship or refund minus shipping costs.
RETURNS DUE TO DISSATISFACTION WITH ITEM Please notify us withing 72 hours of receipt and we will intiate the return process. Return shipping is the responsibility of the customer and shipping is not refundable.
RETURNS DUE TO PACKAGING OR FORMULA CHANGE Please notify us withing 72 hours of receipt and we will intiate the return process. Return shipping is the responsibility of the customer and shipping is not refundable.
RETURNS DUE TO DAMAGE OR PRODUCT SPOILAGE Merchandise damaged during shipping must be reported to Supplement Direct within 72 hours of receipt. We will contact the carrier for a visual inspection of the merchandise and box. Once communication with UPS has determined that the packege has been damaged we will re-ship you the products that are damaged. We understand the inconvenience this can cause and we truely do wish they did not occur, but they do and we will deal with them on a case by case basis in an effort to best provide the highest quality service in. We in no way want to inconvenience you, but please understand it is for everyones benefit that we do diligence on damaged shipments.
RETURNS DUE TO INCORRECT ITEM SENT Contact us and we will get it correct promptly at no cost to you.
Back Orders We regularly stock most items we have listed on our website, every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products due to manufacturer out of stocks, discontinuation of product or other reasons for which we have no control . If this happens, we will notify you of the situation and estimated time of availability and give you the choice of canceling the out of stock item, choosing a replacement item, holding the shipment of the entire order until all is in stock and can be shipped or a partial shipment in which you receive the in stock items first and the out of stock items when they are available. Unfortunately we will have to charge an additionally fee if you choose to have partial shipments. It is usually best to wait the day or two for the product to come back in stock. If we do not receive a response from you within 24 hours of our contacting you regarding any out of stock situations we will process your order with the items we do have and cancel the items that were out of stock at the time and complete your order.
Product Labeling and Descriptions Product descriptions and photos are intended for reference only. While we attempt to keep our information accurate, we cannot guarantee it is an accurate representation of the latest formulation of the product. If you have any concerns, please visit the vendor’s web site. The information are the views of the product's manufacturer, not the views of Supplement Direct.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
