Ordering methods Enter your order using our convenient secure online order system or call (805) 441-8130 Email your order to order@supplementdirect.com with your name, shipping address, billing address, credit card number, exp date telephone number, product you would like and how many and we'll e-mail you your total.
Payment Methods We accept Visa and MasterCard.
Supplement Direct
2520 E SUNSET #13
LAS VEGAS NV 89120
Shipping Methods We have researched many shipping methods and have chosen the absolute best for our customers get your order to you ASAP and to keep costs to a minimum! We also try to give you as much choice as possible.
Available USA Shipping Methods:
"We reserve the right to change shipping carriers to provide you the best service. We have found that there are times when another shipping method will result in your package being delivered in a more timely fashion or the cost to ship by the carrier chosen is much more than quoted on the site as can happen due to address verification issues with our carriers. It is for these reasons that we reserve the right to change the shipping method chosen". Many times you will see a reduction in shipping costs, but never an increase.
USPS
First Class/Global Advantage is the least expensive way to ship through USPS and is often chosen for economical reasons. If your on the west cost and your order is light this is almost always the least expensive method. This method is not guaranteed and delivery times can vary.
Priority Mail is 2-3 Days: This service is not guaranteed, but we have found it be extremely reliable 99.9% of the time. They also deliver on Saturdays! Delivery Confirmation is available on these packages. USPS also delivers to APO/FPO addresses, PO Boxes and many places that other carriers can not reach.
UPS Ground: This service is very reliable, has full tracking information, and is cheaper when the items are very heavy. Depending on your location, this service will take 1-5 business days, not including weekends and holidays. All orders are shipped UPS Ground Service and calculated based on the total weight of the package and your zone in relation to our shipping warehouse (central California) unless you choose otherwise.
We also offer 2 day and Next Day overnight if you so choose. 2 Day and 1 Day service must be received by 10:00 A.M. PST in order to ship the same day considering that the item is in stock.
Store Pick-Up: We do not offer store pick-up.
NOTE: If you create your account with an incorrect address and we are charged due to that mistake or you call and change the address with the carrier to a more desirable location and we are charged for that correction we will charge your account the amount of those fees plus 5% to cover credit card fees and accounting.
We do not offer International Orders.
Damages Merchandise damaged during shipping must be reported to Supplement Direct within 72 hours of receipt. We will contact the carrier for a visual inspection of the merchandise and box. Once communication with UPS has determined that the packege has been damaged we will re-ship you the products that are damaged. We understand the inconvenience this can cause and we truly do wish they did not occur, but they do and we will deal with them on a case by case basis in an effort to best provide the highest quality service in. We in no way want to inconvenience you, but please understand it is for everyone's benefit that we do diligence on damaged shipments.
RETURNS We Guarantee your satisfaction 100%. I you have an issue with any product purchased from us contact us with your order number and the issue and we'll be happy to take care of any issue promptly. We use common sense and fairness in all issues involving returns. If the problem was ours we pay all costs to rectify. If the issue was due to something at the customer end we take that into account work with you to come to a fair resolution. Example: you provided an incorrect address and item comes back to us. We would have to charge you again for shipping and re-ship or refund minus shipping costs.
RETURNS DUE TO DISSATISFACTION WITH ITEM Please notify us withing 72 hours of receipt and we will initiate the return process. Return shipping is the responsibility of the customer and shipping is not refundable.
RETURNS DUE TO PACKAGING OR FORMULA CHANGE Please notify us withing 72 hours of receipt and we will initiate the return process. We are not responsible for formula/label changes to products. We use UPS codes list and sell products. If you are looking for an older version of a product and you know it has changed or is hard to find please call to verify which version you will be getting from us. We do not stock o;d version of product in our warehouse. We order items you order from us from our suppliers after you place your order on the site. It can take from 1-14 days for us to ship your order. Please call if you have any questions about this process. If busy please leave a message and we will get back to promptly 805-441-8130
RETURNS DUE TO DAMAGE OR PRODUCT SPOILAGE Merchandise damaged during shipping must be reported to Supplement Direct within 72 hours of receipt. We will contact the carrier for a visual inspection of the merchandise and box. Once communication with UPS/USPS has determined that the package has been damaged we will re-ship or refund you the products that are damaged. We understand the inconvenience this can cause and we truly do wish they did not occur, but they do and we will deal with them on a case by case basis in an effort to best provide the highest quality service in. We in no way want to inconvenience you, but please understand it is for everyone's benefit that we do diligence on damaged shipments.
RETURNS DUE TO INCORRECT ITEM SENT Contact us and we will get it correct promptly at no cost to you.
Back Orders We regularly stock most items we have listed on our website, every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products due to manufacturer out of stocks, discontinuation of product or other reasons for which we have no control . If this happens, we will notify you of the situation and estimated time of availability and give you the choice of canceling the out of stock item, choosing a replacement item, holding the shipment of the entire order until all is in stock and can be shipped or a partial shipment in which you receive the in stock items first and the out of stock items when they are available. Unfortunately we will have to charge an additionally fee if you choose to have partial shipments. It is usually best to wait the day or two for the product to come back in stock. If we do not receive a response from you within 24 hours of our contacting you regarding any out of stock situations we will process your order with the items we do have and cancel the items that were out of stock at the time and complete your order.
Product Labeling and Descriptions Product descriptions and photos are intended for reference only. While we attempt to keep our information accurate, we cannot guarantee it is an accurate representation of the latest formulation of the product. If you have any concerns, please visit the vendor’s web site. The information are the views of the product's manufacturer, not the views of Supplement Direct. YOu can also call 805-441-8130 to verify any questions you have regarding product you want to order.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
